Store Policy

ORDER, DELIVERY AND RETURN

Production time:

All of our items are handmade to order, so production takes 1-1.5 weeks plus shipping time. This does not include delivery times, which will depend on the option you select when placing your order. You will be notified as soon as your item is handmade, processed and ready to ship. Some of our items are produced faster and will be shipped as quickly as possible.

Information about delivery:

Please make sure the address you provide us is accurate.

Once an item has been dispatched, there is nothing we can personally do to ensure it arrives safe and sound. If you choose Standard Shipping, your item will not have a tracking number and cannot be assigned once shipped, so please choose your shipping method carefully.

Once the package reaches the delivery service, it is at the mercy of the postal service. I am not responsible for any shipping delays, loss or damage during transit.

At the checkout stage, you can choose one of the following delivery methods:

Standard Shipping(Free):

Sending by Lithuanian Post.

No tracking number provided.

A shipping receipt will be sent to your specified email address.

Economical delivery (for additional payment:

Europe: 1-3 weeks (+ 1 week for islands)

To other countries: 14-30 business days

USA, Canada, Australia: 2-4 weeks

Priority Shipping (additional charge):

Europe: 5-7 working days

Everywhere else: 7-14 business days

USA, Canada, Australia: 5-9 business days

Both Economy and Priority shipping include a tracking number.

All parcels are sent from Lithuania.

In case your country's customs charges any fees, it is the buyer's sole responsibility.

Each country is different, so find out if this is a concern for you. This is a customized way to collect sales tax in your country, and each country has its own systems, rules, and restrictions.

RETURNS AND EXCHANGES

Due to the handcrafted nature of our items, we do not accept returns or exchanges!

Please choose your items carefully and feel free to ask us any questions about our items before purchasing.

Because all items are made to order and take a long time to produce, I cannot provide refunds if you change your mind after purchasing. We are a small business and cannot afford to create custom products just for you to try on.

Thanks for understanding!

CANCELLATION METHODS:

Submit a cancellation request: within 2 hours of purchase.

A cancellation fee of 15% of the item price will be charged 2 hours after purchase.

URGENT ORDERS

We usually accept rush orders for an additional fee of 25 euros. Please be sure to email me before purchasing this option so I can confirm your order due date.